Privacy & Cookies

Privacy Policy

About this policy

The Space is a Community Interest Company registered in England under company no: 08241091. Our registered office is: Birmingham Hippodrome, Thorp Street, Birmingham B5 4TB. The Space is registered with the Information Commissioner’s Office, registration number: ZA117940.

The Space website can be accessed by all visitors anonymously, without disclosing your personal data. However, you may be required to provide personal data to access certain services, such as registering to attend an event, applying for a commission or applying for job.

This policy sets out the purposes for which we collect and process personal data from online sources and what rights you have in relation to your personal data that we may hold or process.

Use of cookies

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our website and compile reports for us about visitor activity our site. To find out more about this, please read our Cookie policy below.

Our website also uses Hotjar, behaviour analytics software that tracks how visitors interact with our website and helps us to gain insight into and improve users’ experience.

Our website may include embedded content from other web services such as Eventbrite, Twitter, YouTube and Vimeo. These sites may set additional cookies but we do not pass any personally identifiable information to these services.

We use cookies to administer our website but we do not use them to store personal data. We do not link non-personal information stored in cookies with personal data about specific individuals.

Collection and disclosure of personal data

Whenever we ask you to volunteer personal data, we specify the purposes for which this data will be used at the point of collection. We do not collect other information about you from public records, private organisations or other sources. We do not disclose your personal data to other organisations without your explicit permission.

We do not intend to collect personal details about children on this website.  If you are under the age of 18, always check with a parent or guardian before giving personal information to anyone online.

Data security

We have implemented technical measures, policies and processes to protect the personal data under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. All our employees and data processors, who have access to and/or process personal data, are obliged to respect the confidentiality of such data. We will not disclose your personal data to other organisations or authorities, except as required by law or when we have already obtained your explicit permission.

Your rights in relation to your data

You can ask us whether we are keeping personal data about you and request a copy of any personal data that we are keeping about you. You can also challenge the validity of the data that we hold about you and, where appropriate, you may have the data deleted, amended or its use by us restricted.

We may require you to prove your identity before agreeing to any of the above requests. We will aim to respond to your request as promptly as possible and within one month.

Please email requests to [email protected] or telephone us on 0121 663 1488.

Further support

If you have an enquiry about this privacy policy please email [email protected].
If you are not satisfied with this policy or our response to managing your personal data, you may contact the Information Commissioner’s Office: https://ico.org.uk/.

Cookie Policy

What are cookies?

Cookies are small text files used by websites to make your experience more efficient. European law states that we can store cookies on your device when they are essential to the operation of this site but that you need to consent to the storing of other cookies.

Essential cookies

The Space uses a ‘PHP session cookie’, which remembers your actions between one web page and the next, for example to confirm that you have submitted a form. This cookie expires when you close your browser. By continuing to use this site you agree to this cookie being stored on your device.

Google analytics cookies

We use Google Analytics, a popular web analytics service provided by Google, Inc.

Google Analytics uses cookies to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

We also use the Demographic and Interest Reporting that forms part of Google Analytics’ Advertising Features on our site. We do not display advertising to visitors to our site but we do use these reports to better understand and serve visitors to our website.

How Google’s demographic and interest reporting works

When someone visits a website that has partnered with the Google Display Network, Google stores a number in their browsers using a cookie to remember their visits. This number uniquely identifies a web browser on a specific computer, not a specific person. Browsers may be associated with certain interests or a demographic category, such as gender, age range, or parental status, based on the sites that were visited.

In addition, some sites provide Google with demographic or interest information that people share on sites such as social networking sites and Google makes use of demographics derived from Google profiles.

You can find out how to change settings relating to Google Analytics Advertising Features here

If you do not wish analytics cookies to be stored on your device, you can opt out of Google cookies.

Hotjar

We use Hotjar to better understand our users’ needs and to optimise our website. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Third party cookies

The Space does not set third party cookies on this site. Some third party cookies are set by services that appear on our pages. We sometimes embed photos, video and other content from the websites of artists, digital producers and our partners as well as from YouTube and similar sites. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our site, a cookie may be set by the service you have chosen to share content through. The Space does not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit aboutcookies.org.

 

© The Space 2024